Frequently
Asked Questions
If there’s anything else you’re wondering about and didn’t find here, we’re always happy to help. Feel free to email us
Orders
Some Winaé favourites sell out quickly. If a product is unavailable, look for the “notify me” option on the product page and leave your email. We’ll let you know the moment it’s back in stock.
Occasionally items ship separately or an item may have been unavailable at packing. Please check your dispatch email for multiple tracking numbers. If something is still missing, contact our support team with your order number and we’ll fix it as quickly as possible.
If your Winaé products are unused, unopened, and within our return period, you may be eligible for a return. Visit our Returns page or email customer care with your order number to receive step‑by‑step instructions.
We start preparing orders soon after they’re placed, so there is only a short window for changes. If you need to update your address, remove an item, or cancel, please reach out to us immediately with your order number. If your order hasn’t shipped yet, we’ll do our best to help.
Products
Our products are formulated without gluten‑containing ingredients. If you have a severe gluten sensitivity or coeliac disease, we still recommend reviewing the full ingredient list and checking with your healthcare professional.
We do not add synthetic fragrance to our core range. Any subtle scent you may notice comes only from the natural character of the ingredients themselves.
Keep your products in a cool, dry place away from direct sunlight and extreme temperatures. Always close caps and pumps tightly after use to preserve freshness and performance.
Most Winaé bottles and boxes are recyclable. Rinse any remaining product from the container and follow your local recycling guidelines. We’re exploring future refill and take‑back options as we grow, and will share updates via our newsletter and website.
Gift Cards~
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days